FAQ

1. What is your shipping policy?
We offer international shipping from our Singapore warehouse. Processing takes 1-2 business days. Delivery times and costs vary by destination and shipping method. You can see the full details on our Shipping & Delivery Policy page.

2. What is your return and exchange policy?
We offer returns and exchanges within 14 days of delivery. Items must be unworn, unwashed, and have all original tags attached. Please visit our Returns & Refunds Policy page for a step-by-step guide.

3. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also log into your account on our website to see the real-time status.

4. What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other local payment methods depending on your region.

5. How do I know what size to order?
We provide a detailed size guide for each product. Please refer to the specific garment’s measurements (in inches and centimeters) and compare them to your own body measurements for the best fit, as sizes can vary between brands.

6. Do I have to pay customs or import duties?
For international orders, customs duties and import taxes are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information.

7. The item I want is out of stock. Will it be restocked?
We do our best to restock popular items! Please sign up for the “Back in Stock” notification on the product page, and we’ll email you as soon as it’s available.

8. How can I change or cancel my order?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected]. We can only modify an order if it has not yet entered the packing process.

9. Are the colors on the website accurate?
We make every effort to display product colors as accurately as possible. However, due to individual monitor settings, we cannot guarantee that the color you see on your screen will be a perfect match to the physical product.

10. How do I care for my garment?
Care instructions are listed on the product description page and on the label inside the garment. We recommend following these instructions carefully to maintain the quality and longevity of your item.