Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Shipping & Delivery
1. Order Processing
All orders are processed and verified within 1 to 2 business days (Monday through Friday, excluding Singapore public holidays) after your payment is confirmed. Orders placed after 2:00 PM SGT (Singapore Time) or on weekends/holidays will be considered received on the next business day.
During the processing period, we check inventory, prepare your item(s), and perform quality control. You will receive an order confirmation email immediately upon placing your order. Once your order has been dispatched from our warehouse, you will receive a second email containing your shipping confirmation and tracking number(s).
2. Shipping Destinations & Carriers
We are proud to offer international shipping to a wide range of countries from our logistics hub in Singapore. To ensure reliability and speed, we partner with globally recognized courier services, primarily DHL Express, FedEx, and UPS. The specific carrier for your order will be selected based on your location and the most efficient service route available at the time of dispatch.
For certain destinations, we may also offer more economical options through national postal services (e.g., Singapore Post), which will be available at checkout if applicable.
3. Shipping Methods, Timeframes, and Costs
Shipping costs and delivery timelines are dependent on your delivery address, the selected shipping method, and the total weight of your order. The estimated timelines below commence from the date of dispatch (after order processing is complete) and are business day estimates. They are not guaranteed and may be subject to delays beyond our control, such as customs inspections or weather.
Standard Shipping (Economy)
- Estimated Delivery: 10 – 21 business days.
- Cost: Calculated at checkout. Often the most cost-effective option.
- Best For: Customers who are not in a rush to receive their order.
Express Shipping
- Estimated Delivery: 6 – 10 business days to most international destinations.
- Cost: Calculated at checkout. A flat rate may be offered for orders over a certain amount.
- Best For: Most international customers seeking a balance of speed and cost.
Priority Shipping
- Estimated Delivery: 3 – 5 business days to major global hubs (e.g., USA, Western EU, Australia).
- Cost: A premium fee, calculated at checkout.
- Best For: Urgent deliveries.
Free Shipping Promotion:
We are pleased to offer Free Standard Shipping on all orders over [Insert Amount, e.g., $200 USD] to eligible countries. The specific terms and qualifying destinations for any free shipping promotion will be clearly displayed on our Site and at checkout.
4. Order Tracking
Upon shipment, you will receive a tracking number via email. You can use this number on the respective carrier’s website (e.g., DHL.com, FedEx.com) to monitor your package’s journey in real-time. We are not responsible for tracking updates provided by the carrier once the package is in transit.
5. Customs, Duties, and Import Taxes
As an international shipment originating from Singapore, packages are subject to the import laws and regulations of the destination country.
- Customer’s Responsibility: You, the customer, are solely responsible for paying any and all customs duties, import taxes, value-added taxes (VAT), and brokerage fees that may be levied by your country’s customs authorities.
- Pre-Paid Duties (DDP): For some destinations and services, we may offer “Delivered Duty Paid” (DDP) options where applicable duties and taxes are calculated and charged to you at checkout. This will be explicitly stated if available for your order.
- General Practice: In most cases, these charges are not included in the item price or shipping cost. The carrier will contact you prior to delivery for payment of these fees. We have no control over these charges and cannot predict their amount. We recommend contacting your local customs office for more information before placing an order.
6. Delivery Issues & Failed Deliveries
- Address Accuracy: It is your responsibility to ensure the shipping address provided is complete and accurate. We are not liable for packages lost, delayed, or returned due to an incorrect or incomplete address. If a package is returned to us due to an address error, the cost of reshipping will be borne by the customer.
- Failed Delivery Attempts: The carrier will typically attempt delivery 1-3 times. If you are not available, they will leave a notice with instructions for pickup at a local depot. If the package remains unclaimed and is returned to us, the original shipping cost will not be refunded, and reshipping will be at the customer’s expense.
- Lost in Transit: If your tracking information shows no movement for an unreasonable period (typically 10 business days for express shipping), please contact us at [email protected]. We will initiate an investigation with the carrier.
7. Policy Updates
We reserve the right to update, modify, or change this Shipping & Delivery Policy at any time to reflect changes in our practices or service offerings. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after any changes constitutes your acceptance of the new policy.